Cancellation policies - Patagonias.net

What happen if you decide to cancel a booked trip with us?

If for any reason you decide to cancel a booked and confirmed tour, and if you already issued a payment for it, there might be some penalty fees involved.
These fees would depend on every specific service because of its particular cancellation policy that we'll send you upon confirmation, and here are the most common.

Australis Cruises

- 120 or more days before departure date: no penalty fee.
- 119 to 60 days: USD 300 (the amount paid as deposit).
- 59 to 50 days before departure: 25% of the full sale value.
- 49 to 40 days before departure: 50% of the full sale value.
- 39 to 30 days before departure: 75% of the full sale value.
- Less than 30 days before departure: 100% of the full sale value.

Santa Cruz cruise

- 45 or more days before departure date: no penalty fee.
- 45 to 31 days before departure: 30% of the full sale value.
- 30 to 16 days before departure: 60% of the full sale value.
- Less than 16 days before departure: 100% of the full sale value.

Airline tickets

The cancellation/modification penalty fees for internal flights will depend on the specific category booked, therefore we'll inform precisely at the time of booking.

Hotels and land services in Patagonia

- 60 or more days before departure date: no penalty fee.
- 59 to 46 days before departure: 15% of the full sale value.
- 45 to 31 days before departure: 50% of the full sale value.
- Less than 31 days before departure: 100% of the full sale value.
Please note: We'll inform in advance if any different policy apply to any specific service.

Please don't hesitate to contact us with any questions you may have.