Terms & Conditions - Patagonias.net

Booking / traveling with us:

How to make a tour reservation

The first step to book a trip with our tour company is to contact us. You can do this by either using the form in the Contact us page of by filling our easy to understand Custom Tour form. From here we will assist you all the way in the process of booking, which will be done via email and confirmed in the same way.
Once all services included in the customized tour are confirmed by all service providers involved (airlines, cruises, hotels, destination offices), we'll send the corresponding confirmation including the payment schedule.

About payments

We support two different methods of payment: 1. Credit cards (via the PayPal platform) and 2. Wire transfer to our USA based bank account.
Upon confirmation of any booking through our company you'll receive a payment schedule that will usually require a 30% deposit within a couple of weeks of the confirmation day, and balance payment will usually due 45/60 days before arrival at first destination (this is because of the cancellation policies involved in most services in the area).
Note: flights need to be paid in full by the time of reservation.
Once full payment is received we'll issue the vouchers for all services included in the confirmed tour and we'll send them to you by email in pdf format.

Support before/during the tour

We of course will continue to be in touch answering as many questions as necessary (we'll be very pleased to respond fast to all your emails) and we will provide you with a mobile number that you can call 24/7 (beside our office phones of course). By calling the emergency mobile phone you can check the status of your booking, or tell us on any news that may arise during your trip, etc.
You can rest assured that we'll be with you at all times, and that our services are at the highest level.

We very much look forward to assisting you in your next tour to Patagonia!